Remote Insurance Advisor Help Customers Get Coverage

Jerry; Nashville (TN); Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Stock options

Fully remote with equipment provided

Flexible scheduling (5x8 or 4x10)

Health, dental, vision benefits

Paid time off

401(k) match

Job summary

Jerry.ai is seeking a Customer Operations team member to take care of our customers across auto and home policies. You’ll answer inbound calls, identify coverage gaps, explain discounts, and navigate our evolving app to match the right coverage.

The role offers a fully remote schedule with equipment provided, flexible 5/8 or 4/10 options, stock equity, health and retirement benefits, and the possibility of earning substantial commissions on the sales path.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Job description

Jerry.ai is seeking a Customer Operations team member to take care of our customers across auto and home policies. You’ll answer inbound calls, identify coverage gaps, explain discounts, and navigate our evolving app to match the right coverage.

The role offers a fully remote schedule with equipment provided, flexible 5/8 or 4/10 options, stock equity, health and retirement benefits, and the possibility of earning substantial commissions on the sales path.