Remote Insurance Customer Care Agent

Jerry; Charlotte (NC); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock options

Remote work with equipment provided

Health, dental, vision insurance

401K match

Paid vacation time

Job summary

Jerry.ai is hiring for a fully remote Customer Operations role. You will take care of customers, handle policy changes, and navigate a wide panel of insurance products to match customers with the right solution. The team values teamwork, strong communication, and proactive problem solving.

We offer equity, a competitive wage, and a comprehensive benefits package, including medical, dental, vision, 401K, and paid time off. Location flexibility narrows to US residents in eligible states.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.

Skills

Customer service

Sales

Hospitality

Communication

Job description

Jerry.ai is hiring for a fully remote Customer Operations role. You will take care of customers, handle policy changes, and navigate a wide panel of insurance products to match customers with the right solution. The team values teamwork, strong communication, and proactive problem solving.

We offer equity, a competitive wage, and a comprehensive benefits package, including medical, dental, vision, 401K, and paid time off. Location flexibility narrows to US residents in eligible states.