Remote Insurance Support Specialist | Equity & Flexible Hours

Jerry; Knoxville (TN); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote

Job summary

Jerry.ai is hiring for a Customer Operations role. This fully remote position offers an hourly wage of $19.00–$21.00 plus equity. You will help policyholders, navigate our app, and contribute to a fast-paced, customer-centric culture.

Ideal candidates bring strong communication, teamwork, and problem-solving skills. Prior customer service experience is a plus; licensing support and comprehensive benefits are provided.

Qualifications

• Experience in customer service, sales, or hospitality is a plus but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic and reliability.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers by anticipating needs and offering solutions.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to match customers with the right options.
• Solving problems to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, lienholders, and documents.
• Providing feedback to improve the product based on customer input.

Skills

Customer service

Communication

Teamwork

Problem solving

Work ethic

Job description

Jerry.ai is hiring for a Customer Operations role. This fully remote position offers an hourly wage of $19.00–$21.00 plus equity. You will help policyholders, navigate our app, and contribute to a fast-paced, customer-centric culture.

Ideal candidates bring strong communication, teamwork, and problem-solving skills. Prior customer service experience is a plus; licensing support and comprehensive benefits are provided.