Remote Insurance Operations Lead | Process Excellence

Placements24; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive bonus potential

Health, dental, vision insurance

Job summary

Placements24 in the United States is seeking an experienced Insurance Operations Manager to lead daily operations, optimize processes, and drive service excellence in a fully remote setting. You will oversee policy administration, claims processing, and customer service; set KPIs; mentor a remote team; ensure regulatory compliance; and implement tech solutions to streamline workflows.

This role rewards a results-oriented leader with strong communication and stakeholder influence, plus

Qualifications

• Minimum 6 years in operations management within insurance or financial services.
• Proven ability to improve processes and workflows.
• Experience leading and motivating remote teams.
• Strong knowledge of insurance products, regulations, and best practices.

Responsibilities

• Oversee day-to-day operations of the insurance business, including policy administration, claims processing, and customer service.
• Develop and implement strategies to enhance operational efficiency and service quality.
• Lead and mentor a remote operations team; establish and monitor KPIs.
• Ensure regulatory compliance and adherence to internal policies.
• Identify and implement technology to automate processes and improve workflows.
• Manage vendor relationships and SLAs.
• Lead projects to improve operations and customer experience.

Skills

Operations management

Remote team leadership

Process optimization

Insurance industry knowledge

Regulatory compliance

CRM systems

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Operational management software

Job description

Placements24 in the United States is seeking an experienced Insurance Operations Manager to lead daily operations, optimize processes, and drive service excellence in a fully remote setting. You will oversee policy administration, claims processing, and customer service; set KPIs; mentor a remote team; ensure regulatory compliance; and implement tech solutions to streamline workflows.

This role rewards a results-oriented leader with strong communication and stakeholder influence, plus