Remote Operations Lead – Commercial Insurance

Insurance Office Of America, Inc.; Manor (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth opportunities

Respectful culture and work/familylife

Job summary

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management, oversee workflows, and ensure service excellence. The role combines staff leadership with senior-level support for complex client needs across a growing book of business.

Remote work is available per policy for Florida-residents or those with Florida insurance experience, with on-site needs at Longwood, FL as required by business needs.

Qualifications

• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office suite.

Responsibilities

• Lead Account Management staff and coach team.
• Ensure compliance with HR policies and processes.
• Recruit and onboard new staff.
• Monitor productivity, efficiency, and service standards.
• Manage an assigned book of business and client relationships.
• Oversee policy administration, placement, billing, and renewal processes.
• Support renewals and new business execution.
• Maintain data integrity across systems.
• Provide technical support on coverage and service questions.

Skills

Leadership

Customer service

Communication

Analytical thinking

Problem-solving

Multitasking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Operations Supervisor – Commercial Lines to lead Account Management, oversee workflows, and ensure service excellence. The role combines staff leadership with senior-level support for complex client needs across a growing book of business.

Remote work is available per policy for Florida-residents or those with Florida insurance experience, with on-site needs at Longwood, FL as required by business needs.