Insurance Operations Manager

Placements24; United States; À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Fully remote work arrangement

Competitive bonus potential

Health, dental, vision insurance

Résumé du poste

Placements24 in the United States is seeking an experienced Insurance Operations Manager to lead daily operations, optimize processes, and drive service excellence in a fully remote setting. You will oversee policy administration, claims processing, and customer service; set KPIs; mentor a remote team; ensure regulatory compliance; and implement tech solutions to streamline workflows.

This role rewards a results-oriented leader with strong communication and stakeholder influence, plus

Qualifications

• Minimum 6 years in operations management within insurance or financial services.
• Proven ability to improve processes and workflows.
• Experience leading and motivating remote teams.
• Strong knowledge of insurance products, regulations, and best practices.

Responsabilités

• Oversee day-to-day operations of the insurance business, including policy administration, claims processing, and customer service.
• Develop and implement strategies to enhance operational efficiency and service quality.
• Lead and mentor a remote operations team; establish and monitor KPIs.
• Ensure regulatory compliance and adherence to internal policies.
• Identify and implement technology to automate processes and improve workflows.
• Manage vendor relationships and SLAs.
• Lead projects to improve operations and customer experience.

Connaissances

Operations management

Remote team leadership

Process optimization

Insurance industry knowledge

Regulatory compliance

CRM systems

Formation

Bachelor's degree in Business Administration or related field

Outils

CRM systems

Operational management software

Description du poste

About the Role

Our client, a forward-thinking insurance company, is seeking an experienced and dynamic Insurance Operations Manager to lead their operational functions. This is a fully remote position, offering a unique opportunity to manage and optimize critical business processes from anywhere. You will be responsible for overseeing daily operations, driving efficiency improvements, and ensuring the seamless delivery of insurance services to clients. The ideal candidate will have a proven track record in operations management within the financial services or insurance sector, with a strong emphasis on process optimization and team leadership in a remote environment. This role is ideal for a results-oriented leader who thrives on streamlining workflows and achieving operational excellence.

Key Responsibilities

• Oversee the day-to-day operations of the insurance business, including policy administration, claims processing, and customer service.
• Develop and implement strategies to enhance operational efficiency, reduce costs, and improve service quality.
• Manage and mentor a remote team of operational staff, fostering a culture of high performance and collaboration.
• Establish key performance indicators (KPIs) and monitor operational performance against set targets.
• Ensure compliance with all regulatory requirements and internal policies.
• Identify and implement technological solutions to automate processes and improve workflow.
• Manage vendor relationships and service level agreements.
• Lead projects aimed at improving operational processes and customer experience.

Requirements

• A minimum of 6 years of experience in operations management, preferably within the insurance or financial services industry.
• Demonstrated success in managing and improving operational processes and workflows.
• Proven experience in leading and motivating remote teams.
• Strong understanding of insurance products, regulations, and operational best practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using operational management software and CRM systems.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders.
• Bachelor's degree in Business Administration, Management, or a related field.

Benefits

• Highly competitive annual salary and performance-based bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off and company holidays.
• Opportunities for leadership development and career growth in a growing company.
• Stipend for home office setup and ongoing support.
• A collaborative and inclusive remote work culture.