Remote Insurance Operations Team Leader

Partner Company; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

20 days PTO

11 paid holidays

Medical, dental, vision

HSA

401(k) matching up to 9%

Annual bonus

Paid parental leave

Education assistance

Sabbatical after eight years

Job summary

Partner Company is seeking a hands-on Operations Lead to deliver accurate, efficient, and customer-focused insurance services for a nationwide remote team. This full-time role requires strong leadership, a passion for developing people, and a commitment to continuous improvement.

You will coach daily operations, manage staffing and performance to meet service levels, coordinate training and quality initiatives, and escalate to ensure exceptional customer support while upholding our collaborative

Qualifications

• High school diploma or GED required.
• 3+ years of professional experience with demonstrated leadership and coaching skills.
• Excellent communication, problem-solving, and customer service expertise.

Responsibilities

• Lead daily team operations by providing coaching, guidance, and professional development.
• Manage workflows, staffing, and performance to meet service levels and KPIs.
• Coordinate training, quality improvement, and escalated customer support.

Skills

Leadership

Coaching

Customer service

Communication

Problem solving

Education

High school diploma or GED

LOMA 280/290

ACS designation preferred

Job description

Partner Company is seeking a hands-on Operations Lead to deliver accurate, efficient, and customer-focused insurance services for a nationwide remote team. This full-time role requires strong leadership, a passion for developing people, and a commitment to continuous improvement.

You will coach daily operations, manage staffing and performance to meet service levels, coordinate training and quality initiatives, and escalate to ensure exceptional customer support while upholding our collaborative