Remote Insurance Customer Service Associate

MCI; North Dakota; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Bonuses and incentives

Career growth opportunities

Flexible working environment

Job summary

MCI is hiring for a remote customer service position, offering starting compensation based on experience along with competitive benefits and career growth opportunities. Responsibilities include handling customer inquiries, utilizing technology for account management, and ensuring customer satisfaction.

Ideal candidates should possess strong communication and problem-solving skills, a high school diploma, and basic knowledge of Microsoft Office. Various benefits include paid time off, health insurance, and incentives.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Strong conflict resolution, problem-solving, and negotiation skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Use knowledge base to answer customer questions.
• Accurately document and process customer orders.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Conflict resolution

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring for a remote customer service position, offering starting compensation based on experience along with competitive benefits and career growth opportunities. Responsibilities include handling customer inquiries, utilizing technology for account management, and ensuring customer satisfaction.

Ideal candidates should possess strong communication and problem-solving skills, a high school diploma, and basic knowledge of Microsoft Office. Various benefits include paid time off, health insurance, and incentives.