Remote Insurance Customer Care Specialist

MCI; Montgomery (AL); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is seeking a remote customer service representative. Responsibilities include handling customer contacts and resolving issues, utilizing a strong knowledge base, while providing excellent customer service. Ideal candidates are 18+ with a high school diploma, possess strong communication and organizational skills, and have some knowledge of Microsoft Office Suite.

Starting compensation is experience-based with competitive benefits including health coverage and career growth opportunities. Join MCI for a fulfilling career!

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.
• Type swiftly and accurately (20+ words per minute).
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task and stay focused.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Use knowledge base to answer customer questions.
• Listen to customers and resolve their issues.
• Accurately document customer orders.
• Attend meetings, training, and maintain work schedule.

Skills

Communication skills

Organizational skills

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a remote customer service representative. Responsibilities include handling customer contacts and resolving issues, utilizing a strong knowledge base, while providing excellent customer service. Ideal candidates are 18+ with a high school diploma, possess strong communication and organizational skills, and have some knowledge of Microsoft Office Suite.

Starting compensation is experience-based with competitive benefits including health coverage and career growth opportunities. Join MCI for a fulfilling career!