Remote Insurance Customer Care Specialist

MCI; Jackson (MS); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Team-oriented work environment

Job summary

MCI is seeking a Customer Service Representative for a remote work-from-home role. This position involves handling customer inquiries and providing solutions while delivering excellent customer care. Ideal candidates will possess strong communication skills and the ability to manage tasks efficiently.

Responsibilities include managing inbound and outbound communications, documenting orders, and ensuring customer satisfaction. MCI offers competitive benefits, including paid time off and opportunities for career advancement.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Type swiftly and accurately (20+ words per minute).
• Reliable with regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Use knowledge base to answer customer questions.
• Listen to customers and resolve issues.
• Document and process customer orders accurately.
• Maintain attendance and work schedule requirements.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Conflict resolution

Customer service orientation

Ability to multi-task

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Customer Service Representative for a remote work-from-home role. This position involves handling customer inquiries and providing solutions while delivering excellent customer care. Ideal candidates will possess strong communication skills and the ability to manage tasks efficiently.

Responsibilities include managing inbound and outbound communications, documenting orders, and ensuring customer satisfaction. MCI offers competitive benefits, including paid time off and opportunities for career advancement.