Remote Inbound Insurance Specialist

MCI; Kansas; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI is seeking a motivated remote Customer Service Representative to interact with customers, resolve support issues, and sell products and services. Ideal candidates possess strong organizational and communication skills, with a proven ability to handle customer inquiries effectively.

This role offers competitive compensation based on experience and various benefits, emphasizing internal growth and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Excellent typing skills (20+ words per minute).
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment.
• Highly reliable with regular attendance.

Responsibilities

• Handle inbound and outbound customer contacts.
• Utilize knowledge base to answer customer questions.
• Listen to customers and resolve issues.
• Document and process orders accurately.
• Adhere to scripts and procedures.

Skills

Organizational skills

Written and oral communication skills

Customer service orientation

Problem-solving

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a motivated remote Customer Service Representative to interact with customers, resolve support issues, and sell products and services. Ideal candidates possess strong organizational and communication skills, with a proven ability to handle customer inquiries effectively.

This role offers competitive compensation based on experience and various benefits, emphasizing internal growth and a supportive work environment.