Remote Customer Experience Agent | Equity + Growth

Jerry.ai; Milton (MA); Teletrabalho; USD 26 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock options

Fully remote

Flexible scheduling

Medical, dental, vision insurance

401K match

Paid vacation

Resumo da oferta

Jerry.ai is hiring for a Customer Operations teammate to take great care of policyholders and help customers navigate our evolving car and home insurance app. This fully remote, full-time role offers flexible scheduling, stock options, and a strong team culture.

You will answer inbound calls, anticipate customer needs, and help process service requests while learning the product inside out to earn customers’ trust and improve the experience.

Qualificações

• Experience in customer service, sales, or hospitality is a plus.
• Friendly and positive attitude with willingness to work as a team.
• Strong work ethic and problem solving skills.
• Strong communication skills.

Responsabilidades

• Taking great care of our customers. They identify issues customers didn't know to ask about, such as coverage gaps or discounts.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to find the best fit for each customer.
• Problem solving to resolve inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Providing feedback so improvements ship quickly.

Conhecimentos

Customer service

Team player

Strong work ethic

Problem solving

Excellent communication

Descrição da oferta de emprego

Jerry.ai is hiring for a Customer Operations teammate to take great care of policyholders and help customers navigate our evolving car and home insurance app. This fully remote, full-time role offers flexible scheduling, stock options, and a strong team culture.

You will answer inbound calls, anticipate customer needs, and help process service requests while learning the product inside out to earn customers’ trust and improve the experience.