Remote Insurance Customer Advocate

Jerry.ai; Texas; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Fully remote

Flexible scheduling: 5 days/8h or 4x10

Medical, dental, vision insurance

401K match

Paid vacation time

Job summary

Jerry.ai is a remote-first company building the first AI-powered advisor to manage all your physical assets, including car and home insurance. The Customer Operations team helps customers navigate a fast-evolving app and insurance landscape with warmth and speed.

The role offers an hourly wage of $19.00–$21.00 plus equity, and a flexible 5-day or 4-day work week while remaining fully remote with equipment provided. Applicants must reside in allowed U.S.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked - they catch the thing the customer didn't know to ask about. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests - vehicles, drivers, lienholders, policy documents.
• The feedback loop here is short enough that you'll see your suggestions ship.
• Prior work experience in customer service, sales, or hospitality is a plus, but not required.

Job description

Jerry.ai is a remote-first company building the first AI-powered advisor to manage all your physical assets, including car and home insurance. The Customer Operations team helps customers navigate a fast-evolving app and insurance landscape with warmth and speed.

The role offers an hourly wage of $19.00–$21.00 plus equity, and a flexible 5-day or 4-day work week while remaining fully remote with equipment provided. Applicants must reside in allowed U.S.