Remote Insurance Advocate | Customer-Centric Pro

Jerry.ai; Alton (IL); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Job summary

Jerry.ai is hiring for the Customer Operations team. This fully remote role involves helping customers with auto, home, and other policies, guiding them through the app, and processing service requests. The role emphasizes proactive problem solving and delivering excellent service.

Sales path offers hourly wages of $19–$21 with uncapped commissions; top performers can exceed $100,000 annually. We support full-time salaried and hourly hires, with remote work and equipment provided.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.

Responsibilities

• Answer inbound calls from customers shopping auto, home, motorcycle, and other policies.
• Help customers navigate the app and select the right coverage.
• Process service requests for vehicles, drivers, lienholders, and policy documents.
• Identify opportunities to improve customer experience and remove barriers.

Skills

Customer service

Sales experience

Hospitality background

Job description

Jerry.ai is hiring for the Customer Operations team. This fully remote role involves helping customers with auto, home, and other policies, guiding them through the app, and processing service requests. The role emphasizes proactive problem solving and delivering excellent service.

Sales path offers hourly wages of $19–$21 with uncapped commissions; top performers can exceed $100,000 annually. We support full-time salaried and hourly hires, with remote work and equipment provided.