Remote Insurance Advisor Help Customers Protect Their Assets

Jerry.ai; Florida; Remote; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Fully remote

Equipment provided

Licensing paid

Job summary

Jerry.ai is hiring for our Customer Operations team. The role is fully remote with flexible scheduling and a strong focus on helping customers with car and home insurance needs.

You’ll handle inbound inquiries, deepen product knowledge across partners, and contribute to a fast-paced, high-energy culture where your input helps shape the customer experience. Starting pay is $19–$21/hour, with potential commissions and equity opportunities for standout performers.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

CRM software

Job description

Jerry.ai is hiring for our Customer Operations team. The role is fully remote with flexible scheduling and a strong focus on helping customers with car and home insurance needs.

You’ll handle inbound inquiries, deepen product knowledge across partners, and contribute to a fast-paced, high-energy culture where your input helps shape the customer experience. Starting pay is $19–$21/hour, with potential commissions and equity opportunities for standout performers.