Remote Insurance Concierge - Fast, Customer-Driven Expert

Jerry.ai; Williamstown (NJ); A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K match

Paid vacation

Stock options

Remote work

P&C license reimbursement

Descripción de la vacante

Jerry.ai is seeking professionals for its Customer Operations team to provide exceptional service on a fully remote basis. You will handle inbound inquiries, guide customers through auto, home, and other policies, and identify opportunities to improve the customer experience across a wide network of insurers.

The role emphasizes problem solving, proactive service, and teamwork, with compensation on an hourly basis and potential equity for the right fit.

Formación

• Experience in customer service or sales is a plus.
• Friendly and positive attitude with strong teamwork spirit.
• Good work ethic and reliable performance.
• Strong problem solving and communication skills.

Responsabilidades

• Taking great care of our customers and anticipate needs beyond questions asked.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders needing changes.
• Develop product knowledge to match customers with the right coverage across multiple insurers.
• Resolve issues to remove barriers between customers and the right coverage.
• Process service requests—vehicles, drivers, lienholders, policy documents.
• Suggest improvements based on customer feedback and help ship enhancements.

Conocimientos

Customer service

Sales

Hospitality

Team player

Problem solving

Communication

Descripción del empleo

Jerry.ai is seeking professionals for its Customer Operations team to provide exceptional service on a fully remote basis. You will handle inbound inquiries, guide customers through auto, home, and other policies, and identify opportunities to improve the customer experience across a wide network of insurers.

The role emphasizes problem solving, proactive service, and teamwork, with compensation on an hourly basis and potential equity for the right fit.