Remote Insurance Advisor — Customer Care & Solutions

Jerry.ai; Georgia; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K match

Paid vacation time

Stock equity

Flexible scheduling

Fully remote with equipment provided

License reimbursement for P&C (if not,

Job summary

Jerry.ai is seeking a Customer Operations teammate to help shoppers and policyholders through the auto and home insurance journey. This fully remote role supports inbound calls, processes service requests, and helps customers understand the product and choices with warmth and speed.

You can grow with us in a fast-paced environment, with flexible scheduling and equity opportunities, and you may earn a competitive hourly wage plus uncapped commissions on the sales path.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Communication

Problem solving

Teamwork

Sales

Hospitality

Job description

Jerry.ai is seeking a Customer Operations teammate to help shoppers and policyholders through the auto and home insurance journey. This fully remote role supports inbound calls, processes service requests, and helps customers understand the product and choices with warmth and speed.

You can grow with us in a fast-paced environment, with flexible scheduling and equity opportunities, and you may earn a competitive hourly wage plus uncapped commissions on the sales path.