Remote Insurance Advisor | Customer Solutions & Growth

Jerry.ai; Texas; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation time

Stock options

Flexible scheduling

Remote work equipment

P&C license paid

Job summary

Jerry.ai is hiring for a Customer Operations role focused on delivering exceptional service for auto and home insurance customers. The team works in a fast-paced, high-energy, fully remote environment with a culture that emphasizes ownership, learning, and collaboration.

Responsibilities include handling inbound calls, deeply understanding our product, solving problems, processing service requests, and contributing feedback to improve the offering.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers and identifying issues customers didn’t know to ask about.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders needing changes.
• Getting deep on the product to match customers with the right coverage.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests—vehicles, drivers, lienholders, policy documents.
• Making the product better by sharing feedback that gets shipped.

Skills

Customer service

Sales

Teamwork

Problem solving

Communication

Job description

Jerry.ai is hiring for a Customer Operations role focused on delivering exceptional service for auto and home insurance customers. The team works in a fast-paced, high-energy, fully remote environment with a culture that emphasizes ownership, learning, and collaboration.

Responsibilities include handling inbound calls, deeply understanding our product, solving problems, processing service requests, and contributing feedback to improve the offering.