Remote Insurance Advisor — Customer‑Focused & Impactful

Jerry.ai; Arizona; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Medical, dental, vision insurance

401K match

Paid vacation

Remote work equipment provided

Job summary

Jerry.ai is hiring for a Customer Operations role that focuses on delivering exceptional service to customers navigating car and home insurance. You will handle inbound requests, learn the product deeply, and help customers find the right coverage while solving problems quickly.

The team values strong communication, collaboration, and a proactive, customer-first mindset. We offer a competitive hourly wage, benefits, and a fully remote setup with flexible scheduling.

Qualifications

• Experience in customer service, sales, or hospitality is a plus.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced, remote environment.

Responsibilities

• Take great care of customers and identify needs beyond what is asked.
• Answer inbound calls from customers shopping auto, home, motorcycle, and other policies; update policies as needed.
• Develop product knowledge to guide customers to the best solution.
• Resolve barriers to obtain the right coverage for customers.
• Process service requests related to vehicles, drivers, lienholders, and policy documents.
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Strong communication

Problem solving

Tools

CRM

Job description

Jerry.ai is hiring for a Customer Operations role that focuses on delivering exceptional service to customers navigating car and home insurance. You will handle inbound requests, learn the product deeply, and help customers find the right coverage while solving problems quickly.

The team values strong communication, collaboration, and a proactive, customer-first mindset. We offer a competitive hourly wage, benefits, and a fully remote setup with flexible scheduling.