Remote Insurance Claims Specialist for Logistics

Team Global Express; United States; À distance; USD 46 000 - 63 000; Plein temps

Avantages offerts par ce poste

Competitive salary above industry

Upskilling, training, mentoring

Employee perks and discounts

Flexible work, including work fromHome

Inclusive parental leave policy

Peer recognition awards

Résumé du poste

Team Global Express is seeking a proactive Insurance Claims Officer to manage end-to-end claims, investigate and assess documentation, and liaise with customers, claimants and insurers across Australia and New Zealand. You will apply strong attention to detail and problem-solving to achieve positive outcomes.

You'll bring claims management experience, freight or logistics exposure is a plus, plus solid communication and negotiation skills.

Qualifications

• Experience in claims management and insurance.
• Experience in freight, logistics or related customer-focused environment is a plus.
• Strong communication, negotiation and relationship-building skills.

Responsabilités

• Manage and process insurance claims accurately and efficiently from initiation through to resolution.
• Review claims documentation and assess claim validity and coverage.
• Conduct investigations and gather relevant information to support claims outcomes
• Liaise with internal business units, customers, claimants and insurance providers to resolve claims matters.
• Negotiate settlements where appropriate and ensure positive commercial outcomes.
• Maintain accurate claims records and documentation
• Contribute to reporting activities and support the preparation of claims data for key stakeholders.
• Identify opportunities to improve claims processes, efficiency and customer experience.
• Provide outstanding customer service and technical claims support across the business

Connaissances

Claims management

Insurance

Freight/logistics

Outils

Excel

Word

PowerPoint

Description du poste

Team Global Express is seeking a proactive Insurance Claims Officer to manage end-to-end claims, investigate and assess documentation, and liaise with customers, claimants and insurers across Australia and New Zealand. You will apply strong attention to detail and problem-solving to achieve positive outcomes.

You'll bring claims management experience, freight or logistics exposure is a plus, plus solid communication and negotiation skills.