Claims Coordinator (AU Insurance) | WFH

Intogreat Solutions; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

IntoGREAT is seeking a Claims Coordinator based offshore to support the Victoria-based Direct Insurance team. You will coordinate insurance claims, liaise with insurers, loss adjusters, and property owners, and act as a key contact throughout the claims and repair process while working remotely from the Philippines.

Ideal candidates have at least 2 years in Australian general insurance, inbound-call experience, and excellent English communication skills.

Qualifications

• 2+ years of Australian general insurance experience.
• Experience with general insurance lines; property and facilities industry desirable.
• Must have experience in inbound calls and strong English verbal/written communication.

Responsibilities

• Deliver excellent customer service to policyholders and insurers.
• Monitor and drive quote activity across states to meet targets.
• Manage end-to-end life of active jobs from start to closure to meet targets.
• Forecast and meet revenue targets.
• Drive file management and budget improvement across the portfolio.

Skills

Inbound calls

English communication

Customer service

Job description

3 - 10 Years

Job Description

Purpose of the role:

The Claims Coordinator will be based offshore in the Philippines, supporting the Direct Insurance team located in Victoria. This role is responsible for assisting with the coordination of insurance claims, liaising with leading insurance providers, loss adjusters, and property owners. The Claims Coordinator will act as a key point of contact for all parties throughout the claims and repair process, working remotely to support the Victoria-based team.

Job Responsibilities:

• Customer Service: Deliver excellent customer service to Customer (Policyholder) and Client (Insurer) = +50 NPS
• Total Life: Monitor and drive successful quote activity across all states to meet specific targets (Time & Jobs Won) = 54 days
• Turn Ratio: Manage total life (start to closure) of all active jobs to achieve target
• Revenue: Accurately forecast and meet revenue target
• Budget Improvement: Drive healthy file management across the portfolio, for all active jobs

Job Qualifications:

• At least 2 years of Australian General Insurance experience
• Experience with any General Insurance lines but Property and Facilities industry are highly desirable
• Must have experience in doing inbound call
• Excellent English Verbal and Written Communications skills

Why IntoGREAT?

Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.

Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.

Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.

Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!

Job Snapshot

Updated Date

10-Sep-2026

Department

Insurance

Location