Claims Specialist

Big League Movers; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Big League Movers is seeking a detail-oriented Claims Specialist to join our growing logistics team. You will manage and process claims related to household goods cargo, warehousing, and delays, ensuring accurate resolutions and timely communication with customers and internal teams.

The ideal candidate has moving industry experience, strong organizational skills, and the ability to handle multiple claims independently while delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience handling claims related to cargo, delays, and damages is preferred.
• Strong customer service and communication skills are required.
• Ability to manage multiple claims independently in a fast-paced environment.

Responsibilities

• Handle incoming claims and guide customers through the filing process.
• Investigate, evaluate, process, and settle claims efficiently and accurately.
• Communicate with customers, drivers, crews, agencies, and internal teams on updates and resolutions.
• Review shipping documents and supporting documentation for claims.”
• Determine liability, coverage, and settlement amounts per procedures and regulations.
• Manage claims within Supermove and other online systems.
• Coordinate inspections, repairs, and missing item investigations.
• Draft release agreements and process settlements.

Skills

Claims processing

Customer service

Communication

Multitasking

Attention to detail

Tools

Microsoft Word

Excel

Job description

Claims Specialist

Location: Remote
Employment Type: Full-Time

About the Role

We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.

The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.

Key Responsibilities

• Handle incoming claims and guide customers through the claims filing process
• Investigate, evaluate, process, and settle claims efficiently and accurately
• Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions
• Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation
• Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements
• Manage claims within Supermove and other online claims systems
• Coordinate inspections, repairs, and missing item investigations
• Draft release agreements and process settlement payouts
• Track and report claims activity, trends, and loss statistics
• Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules
• Maintain compliance with DOT, FMCSA, military business rules, and company policies
• Assist in developing SOPs and improving claims processes

Qualifications

• Previous claims handling experience required
• Moving industry experience strongly preferred
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• High attention to detail and ability to process large amounts of information accurately
• Proficiency in Microsoft Word and Excel
• Ability to work independently with minimal supervision
• Strong problem-solving and critical-thinking skills
• Positive attitude and ability to adapt in a fast-changing environment

What We’re Looking For

• A proactive team player who embraces change and continuous improvement
• Someone who can prioritize tasks effectively and meet deadlines
• A professional communicator who can confidently negotiate and resolve claims
• A dependable individual willing to support the team wherever needed