Remote Insurance Support Specialist

Jerry; Norfolk (VA); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Health, dental, and vision insurance

401K match

Paid vacation time

Remote work with equipment provided

P&C license paid by Jerry

Job summary

Jerry.ai is a remote-first insurance startup seeking a Customer Operations team member to deliver exceptional support, resolve issues, and guide customers through the app and policy processes. You will work from home with equipment provided, earning an hourly wage plus equity.

The role emphasizes a proactive, customer‑focused mindset, collaboration with teammates, and ongoing product feedback to improve service quality.

Qualifications

• Experience in customer service, sales, or hospitality is a plus.
• Friendly, positive attitude and willingness to work as a team.
• Strong work ethic and problem solving abilities.

Responsibilities

• Take care of customers by addressing needs and uncovering unstated issues.
• Handle inbound calls from policyholders to change details.
• Develop product knowledge across a large insurer panel to guide customers.
• Resolve inquiries through effective problem solving.
• Process service requests (vehicles, drivers, lienholders, policy documents).
• Provide feedback to improve the product based on customer input.

Skills

Customer service

Team player

Strong work ethic

Problem solving

Communication skills

Job description

Jerry.ai is a remote-first insurance startup seeking a Customer Operations team member to deliver exceptional support, resolve issues, and guide customers through the app and policy processes. You will work from home with equipment provided, earning an hourly wage plus equity.

The role emphasizes a proactive, customer‑focused mindset, collaboration with teammates, and ongoing product feedback to improve service quality.