Remote Insurance Care Specialist

Jerry.ai; California City (CA); A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock equity (stock options)

Fully remote

Descripción de la vacante

Jerry.ai is building the future of insurance help—remotely. Join our Customer Operations team to deliver thoughtful care, catch issues customers didn’t know to ask about, and help guide policy changes across a growing panel of carriers.

You’ll engage with policyholders via inbound calls, resolve inquiries, and process service requests while contributing to product improvements. Remote, fully salaried, equity included.

Formación

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsabilidades

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to resolve customer inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Conocimientos

Customer service orientation

Team collaboration

Strong work ethic

Problem solving

Communication skills

Descripción del empleo

Jerry.ai is building the future of insurance help—remotely. Join our Customer Operations team to deliver thoughtful care, catch issues customers didn’t know to ask about, and help guide policy changes across a growing panel of carriers.

You’ll engage with policyholders via inbound calls, resolve inquiries, and process service requests while contributing to product improvements. Remote, fully salaried, equity included.