Remote Insurance Customer Care Specialist

Jerry.ai; Heber (UT); Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Equity (stock options)

Remote work

Health, dental, and vision insurance

401K match

Paid vacation time

Work equipment provided

P&C license reimbursement

Job summary

Jerry.ai is seeking a Customer Operations team member to take care of our policyholders with warmth, speed, and a problem-solving mindset. You’ll answer inbound calls, help customers navigate our app, and look for gaps or discounts the customer didn’t know to ask about.

This role is fully remote with flexible schedules, equity options, and competitive benefits. If you enjoy turning feedback into product improvements and collaborating across a fast-growing startup, you’ll fit right in at Jerry.ai.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Friendly, positive attitude and willingness to work as a team.
• Strong work ethic and communication skills.

Responsibilities

• Taking great care of our customers and identifying issues customers didn’t know to ask about.
• Answering inbound calls from policyholders needing changes.
• Getting deep on the product to match customers with the right options.
• Problem solving to resolve inquiries effectively.
• Processing service requests for vehicles, drivers, and policy documents.
• Providing feedback to improve the product based on customer input.

Skills

Customer service

Sales

Hospitality

Teamwork

Problem solving

Communication

Job description

Jerry.ai is seeking a Customer Operations team member to take care of our policyholders with warmth, speed, and a problem-solving mindset. You’ll answer inbound calls, help customers navigate our app, and look for gaps or discounts the customer didn’t know to ask about.

This role is fully remote with flexible schedules, equity options, and competitive benefits. If you enjoy turning feedback into product improvements and collaborating across a fast-growing startup, you’ll fit right in at Jerry.ai.