Remote Insurance Advisor — Car & Home

Jerry.ai; Nevada; Remote; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock equity

Health insurance

Dental insurance

Vision insurance

401K match

Paid vacation

P&C license paid

Fully remote with equipment provided

Flexible scheduling

Job summary

Jerry.ai is looking for a Customer Operations teammate who will take care of our customers across auto and home insurance. The role is fully remote, fast-paced, and team-driven, with the chance to learn the product inside out and influence how we serve customers day to day.

You’ll handle inbound inquiries, explain coverage options, resolve issues, and help improve the product through your feedback. We offer competitive pay, benefits, equity, flexible scheduling, and support for licensing; join a

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team.
• Strong work ethic.
• Strong problem solving skills.
• Strong communication skills.

Responsibilities

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike.
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed.
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it.
• Problem solving to remove barriers between a customer and the right coverage.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship.

Skills

Customer service

Sales experience

Hospitality mindset

Communication skills

Problem solving

Team player

Positive attitude

Job description

Jerry.ai is looking for a Customer Operations teammate who will take care of our customers across auto and home insurance. The role is fully remote, fast-paced, and team-driven, with the chance to learn the product inside out and influence how we serve customers day to day.

You’ll handle inbound inquiries, explain coverage options, resolve issues, and help improve the product through your feedback. We offer competitive pay, benefits, equity, flexible scheduling, and support for licensing; join a