Remote Insurance Advisor Car & Home Coverage Expert

Jerry.ai; Virginia; À distance; USD 26 000 - 29 000; Plein temps

Avantages offerts par ce poste

Stock options

Remote work with equipment provided

Flexible scheduling (5x8 or 4x10)

Health, dental, vision insurance

Résumé du poste

Jerry.ai is hiring for a role in Customer Operations that focuses on helping customers with auto and home insurance needs. The team is fully remote, with flexible scheduling and a compensation package that includes hourly pay with potential commissions for sales paths and equity options.

We value friendly, team-oriented candidates with strong problem-solving and communication skills who can navigate a fast-paced startup environment and contribute to product improvements through customer feedback.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsabilités

• Taking great care of our customers. Catch the thing the customer didn't know to ask about, such as a coverage gap or a qualifying discount.
• Answer inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders needing changes.
• Get deep on the product with a large panel of insurance companies to fit customer needs and navigate the evolving app.
• Problem solving to remove barriers between a customer and the right coverage.
• Process service requests — vehicles, drivers, lienholders, policy documents.
• Contribute to product improvements by sharing customer feedback.

Connaissances

Customer service

Sales

Hospitality

Teamwork

Communication

Problem solving

Description du poste

Jerry.ai is hiring for a role in Customer Operations that focuses on helping customers with auto and home insurance needs. The team is fully remote, with flexible scheduling and a compensation package that includes hourly pay with potential commissions for sales paths and equity options.

We value friendly, team-oriented candidates with strong problem-solving and communication skills who can navigate a fast-paced startup environment and contribute to product improvements through customer feedback.