Remote Inside Service Technician — Tech Wizard, CFESA-Cert

Parts Town; Parc (NY); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride - virtual tour and文化

Quarterly profit-sharing bonus

Remote work schedule

Team events and recognition

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k with match

Paid time off

Professional development opportunities

Job summary

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field techs with repairs on foodservice equipment. You will communicate clearly over phone or email, diagnose issues, and log all interactions. On onboarding you may pursue CFESA certifications.

The role offers a remote-friendly schedule and a comprehensive benefits package, including health insurance and 401(k) matching.

Qualifications

• Experience in appliance repair or HVAC-related field.
• Ability to troubleshoot equipment issues and communicate clearly.
• Willingness to complete CFESA certifications after onboarding.

Responsibilities

• Provide technical support to end users and field technicians by phone or email.
• Diagnose and resolve equipment issues using manuals and diagrams.
• Log customer interactions in the company database and collaborate with manufacturers.

Skills

Excellent communication

English proficiency

Troubleshooting mindset

Education

Electrical/gas appliance repair, refrigeration or HVAC training

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field techs with repairs on foodservice equipment. You will communicate clearly over phone or email, diagnose issues, and log all interactions. On onboarding you may pursue CFESA certifications.

The role offers a remote-friendly schedule and a comprehensive benefits package, including health insurance and 401(k) matching.