Remote Inside Service Technician – CFESA Certs

Midwest Startups; City of Plattsburgh (NY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Parts Town Pride – virtual tour and文化

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and 1:

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

Job summary

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians by phone or email, assisting with repairs on warranty and non-warranty foodservice equipment. The role offers CFESA certification opportunities after onboarding and a collaborative, fun team environment.

The team emphasizes safety, integrity, and innovation while providing a comprehensive benefits package and growth opportunities. Flexible schedule and remote work options are noted.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• Excellent communicator with written and verbal English skills.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

customer service

troubleshooting

communication

MS Word

Outlook

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians by phone or email, assisting with repairs on warranty and non-warranty foodservice equipment. The role offers CFESA certification opportunities after onboarding and a collaborative, fun team environment.

The team emphasizes safety, integrity, and innovation while providing a comprehensive benefits package and growth opportunities. Flexible schedule and remote work options are noted.