Remote Inside Service Technician — Tech Wizard

Parts Town; Fort Wayne, Addison, City of Plattsburgh (IN, IL, NY); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401(k) match

Zusammenfassung

Parts Town is hiring an Inside Service Technician for the Fort Wayne area. You will provide phone/email support to customers and field techs, diagnosing and repairing warranty and non-warranty equipment. Training towards CFESA certifications is available after onboarding.

You will troubleshoot using manuals and diagrams, maintain accurate call records, and work with manufacturers to improve equipment reliability while delivering top-notch service in a busy environment.

Qualifikationen

• You are an excellent communicator who can explain equipment issues clearly.
• You have strong English written and verbal skills.
• You can multitask effectively in a fast-paced environment.

Aufgaben

• Provide exceptional customer service and troubleshoot over phone or email for end users and technicians.
• Handle 30+ cases per day with professional communication and documentation.
• Use manuals, wiring diagrams, and parts lists to diagnose and resolve issues.
• Log call details into the database to assist future inquiries.
• Collaborate with manufacturers to suggest engineering changes and document failure rates.

Kenntnisse

Communication skills

English proficiency

Multitasking

Ausbildung

Relevant training/schooling

Tools

MS Word

Outlook

Jobbeschreibung

Parts Town is hiring an Inside Service Technician for the Fort Wayne area. You will provide phone/email support to customers and field techs, diagnosing and repairing warranty and non-warranty equipment. Training towards CFESA certifications is available after onboarding.

You will troubleshoot using manuals and diagrams, maintain accurate call records, and work with manufacturers to improve equipment reliability while delivering top-notch service in a busy environment.