Remote Inside Service Technician (Cold Side)

Parts Town; Lawrenceville (GA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Paid holidays

Professional development opportunities

Job summary

Parts Town seeks an Inside Service Technician (Tech Wizard) to communicate with end users and field techs, providing phone and email support for warranty and non-warranty equipment. Onboarding includes CFESA certifications. The team emphasizes safety, integrity, and growth in a fast-paced environment.

The role offers remote-friendly perks, a strong benefits package, and a competitive hourly wage around $26 with potential bonuses, with on-site availability in Georgia and a collaborative culture.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC or relevant training.
• Excellent communication skills and fluent English, written and verbal.
• Reliable high-speed internet at home and basic computer skills.
• Able to multitask in a fast-paced, team-oriented environment.
• Wamiliarity with MS Word and Outlook is a plus.

Responsibilities

• Provide technical support to end users and field technicians via phone or email.
• Diagnose and troubleshoot equipment issues using manuals and diagrams.
• Maintain customer call information in the company database.
• Collaborate with manufacturers to suggest engineering changes.

Skills

Excellent communication

English proficiency

HVAC/appliance repair experience

Multitasking

Problem solving

Computer literacy

Reliable internet at home

Education

Relevant training or schooling in appliance repair

Tools

MS Word

Outlook

Job description

Parts Town seeks an Inside Service Technician (Tech Wizard) to communicate with end users and field techs, providing phone and email support for warranty and non-warranty equipment. Onboarding includes CFESA certifications. The team emphasizes safety, integrity, and growth in a fast-paced environment.

The role offers remote-friendly perks, a strong benefits package, and a competitive hourly wage around $26 with potential bonuses, with on-site availability in Georgia and a collaborative culture.