Remote Inside Service Technician (Cold Side) - Tech Wizard

Parts Town; Town of Florida (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work

Recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Comprehensive benefits

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to support end users and field technicians with phone and email-based repairs on warranty and non-warranty equipment. Join a fast-growing team with CFESA certification opportunities and a strong culture.

You will communicate clearly, troubleshoot effectively, and maintain documentation while collaborating with manufacturers. A daily shift window is provided with on-site support and a flexible remote component.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Strong English communication (written and verbal).
• Reliable high-speed internet at home.
• Proficient with MS Word and Outlook.
• Excellent troubleshooting and problem-solving.
• Able to multitask in a fast-paced, team-oriented environment.
• Available to work an 8-hour shift Mon-Fri 7:00-19:00 CST / 8:00-20:00 EST with flexibility.

Responsibilities

• Provide exceptional customer service and troubleshoot equipment over phone or email.
• Handle 30+ cases per day with end users and technicians.
• Use manuals, diagrams, and parts lists to diagnose issues.
• Document all call information in the company database.
• Collaborate with manufacturers to suggest changes and document failure rates.

Skills

Strong communicator

English proficient

MS Word

Outlook

Fast internet

Troubleshooting

Multitasking

Education

Technical training

Tools

MS Word

Outlook

Job description

Parts Town is seeking an Inside Service Technician (Tech Wizard) to support end users and field technicians with phone and email-based repairs on warranty and non-warranty equipment. Join a fast-growing team with CFESA certification opportunities and a strong culture.

You will communicate clearly, troubleshoot effectively, and maintain documentation while collaborating with manufacturers. A daily shift window is provided with on-site support and a flexible remote component.