Remote Inside Service Technician – Refrigeration

Midwest Startups; United States; Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Parts Town Pride - virtual tour and a1

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and...

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health, 401k, EAP, paid time off

Job summary

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians by phone or email for warranty and non-warranty repairs on cold side foodservice equipment. Onboarding leads to CFESA certifications and career growth.

You will join a collaborative Technical Service group known for its experience, fun culture, and strong emphasis on safety and quality. The team offers a robust benefits package and flexible work arrangement.

Qualifications

• You are an all-star communicator and are proficient in English (both written and verbal).
• Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
• You're passionate about troubleshooting and finding innovative solutions to difficult problems.

Responsibilities

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Skills

English proficiency

Technical support

Multitasking

Troubleshooting

Tools

MS Word

Outlook

Job description

Parts Town is hiring an Inside Service Technician (Tech Wizard) to support end users and field technicians by phone or email for warranty and non-warranty repairs on cold side foodservice equipment. Onboarding leads to CFESA certifications and career growth.

You will join a collaborative Technical Service group known for its experience, fun culture, and strong emphasis on safety and quality. The team offers a robust benefits package and flexible work arrangement.