Cold- Side Tech Wizard: Remote Support & Repairs

Parts Town

Toledo (OH)

On-site

USD 30,000 - 41,000

Full time

9 days ago

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Parts Town Pride

Profit-sharing bonus

Remote work schedule

Recognition programs

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay

Health insurance

401k/401k match

Employee assistance

Paid time off

Paid holidays

Parental leave

Professional development

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to provide phone and email technical support for warranty and non-warranty equipment. You’ll earn CFESA certifications after onboarding and join a collaborative Technical Service team.

The role offers an hourly pay of $26 with comprehensive benefits and opportunities for professional development. We value curiosity, integrity, and teamwork, with a culture that rewards performance and inclusivity.

Qualifications

Experience in electric/gas appliance repair, refrigeration or HVAC.
Strong English communication skills, written and verbal.
Reliable high-speed internet at home.
Comfortable with computers and MS Word/Outlook.
Passion for troubleshooting and innovative problem solving.
Ability to multitask in a fast-paced, team environment.
Available to work an 8-hour shift Mon–Fri with some flexibility.

Responsibilities

Provide exceptional customer service and troubleshoot over phone or email.
Handle 30+ cases per day with end users and field technicians.
Consult equipment manuals, wiring diagrams and parts listings to diagnose issues.
Document all call details in the company database.
Collaborate with manufacturers to recommend engineering changes.