Remote Foodservice Tech & Support Specialist

Midwest Startups; United States; À distance; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and认gn

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Health insurance

401k/401k match

Time away benefits

Résumé du poste

Parts Town is hiring an Inside Service Technician to directly communicate with end users and field technicians, providing phone/email technical support for repairs on warranty and non-warranty cold side foodservice equipment.

Post onboarding, you may earn CFESA certifications and join a collaborative, growth-focused Technical Service team that values safety and innovation. The role offers a remote work schedule and comprehensive benefits.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC.
• Strong communication skills in English.
• Ability to multitask in a fast-paced environment.
• Access to reliable high-speed internet at home.

Responsabilités

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
• Maintain all customer call information into a company database to better assist future inquiries.
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.

Connaissances

Excellent communication

English proficiency

Troubleshooting skills

Customer service oriented

Formation

Training or schooling in electric/gas appliance repair, refrigeration, or HVAC

Outils

MS Word

Outlook

Description du poste

Parts Town is hiring an Inside Service Technician to directly communicate with end users and field technicians, providing phone/email technical support for repairs on warranty and non-warranty cold side foodservice equipment.

Post onboarding, you may earn CFESA certifications and join a collaborative, growth-focused Technical Service team that values safety and innovation. The role offers a remote work schedule and comprehensive benefits.