Remote Inside Sales Specialist II — Inbound Growth

Ingersoll-Rand; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales Specialist II to handle inbound inquiries from digital and phone channels. You will qualify leads, gather requirements, and convert them into opportunities with proper ownership.

This role partners with Account Managers and cross‑functional teams to ensure high‑quality lead handling and customer experience. The role focuses on speed, professionalism, and accurate CRM data, serving as an entry point into broader sales or commercial paths.

Qualifications

• 2+ years of experience in inside sales, sales development, customer support, or related roles.
• Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field)

Responsibilities

• Inbound Lead Response & Qualification: Respond to inbound inquiries within SLAs, qualify leads, capture accurate customer information, gather quote requirements, and convert qualified leads into Opportunities with proper ownership and documentation.
• Nurture Follow‑Up & Customer Engagement: Conduct timely follow‑ups, answer clarification questions, share approved information and quotes, provide status updates, and maintain engagement until handoff.
• CRM Data Quality: Maintain accurate and complete CRM records, including lead and opportunity details, activity logs, quote documentation, customer responses, and next steps.
• Funnel & Pipeline Management: Track opportunity status, forecasts, close dates, and dispositions; deliver budgetary quotes and ensure opportunities are properly managed through the sales funnel.
• Transactional Opportunity Ownership: Own low‑complexity opportunities end‑to‑end when appropriate, including quoting, follow‑up, and closing within approved commercial thresholds.
• Collaboration & Escalation: Escalate complex technical, pricing, or product‑fit questions and collaborate with Sales, Technical, Inside Sales, Customer Service, and other support teams to resolve issues.
• Team & Marketing Partnership: Partner with the Inside Sales Manager on coaching and development, while sharing inbound trends and feedback with Sales and Marketing to improve lead quality and customer engagement.
• Continuous Improvement: Identify opportunities to improve templates, qualification questions, routing, standardization, messaging, and overall inbound sales processes.

Skills

Strong written communication

Verbal communication

CRM data quality

Multitasking

Customer-centric

Coachable and organized

Education

Bachelor’s degree preferred

Job description

Ingersoll Rand is seeking an Inside Sales Specialist II to handle inbound inquiries from digital and phone channels. You will qualify leads, gather requirements, and convert them into opportunities with proper ownership.

This role partners with Account Managers and cross‑functional teams to ensure high‑quality lead handling and customer experience. The role focuses on speed, professionalism, and accurate CRM data, serving as an entry point into broader sales or commercial paths.