Inside Sales Specialist II

Ingersoll-Rand; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales Specialist II to handle inbound inquiries from digital and phone channels. You will qualify leads, gather requirements, and convert them into opportunities with proper ownership.

This role partners with Account Managers and cross‑functional teams to ensure high‑quality lead handling and customer experience. The role focuses on speed, professionalism, and accurate CRM data, serving as an entry point into broader sales or commercial paths.

Qualifications

• 2+ years of experience in inside sales, sales development, customer support, or related roles.
• Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field)

Responsibilities

• Inbound Lead Response & Qualification: Respond to inbound inquiries within SLAs, qualify leads, capture accurate customer information, gather quote requirements, and convert qualified leads into Opportunities with proper ownership and documentation.
• Nurture Follow‑Up & Customer Engagement: Conduct timely follow‑ups, answer clarification questions, share approved information and quotes, provide status updates, and maintain engagement until handoff.
• CRM Data Quality: Maintain accurate and complete CRM records, including lead and opportunity details, activity logs, quote documentation, customer responses, and next steps.
• Funnel & Pipeline Management: Track opportunity status, forecasts, close dates, and dispositions; deliver budgetary quotes and ensure opportunities are properly managed through the sales funnel.
• Transactional Opportunity Ownership: Own low‑complexity opportunities end‑to‑end when appropriate, including quoting, follow‑up, and closing within approved commercial thresholds.
• Collaboration & Escalation: Escalate complex technical, pricing, or product‑fit questions and collaborate with Sales, Technical, Inside Sales, Customer Service, and other support teams to resolve issues.
• Team & Marketing Partnership: Partner with the Inside Sales Manager on coaching and development, while sharing inbound trends and feedback with Sales and Marketing to improve lead quality and customer engagement.
• Continuous Improvement: Identify opportunities to improve templates, qualification questions, routing, standardization, messaging, and overall inbound sales processes.

Skills

Strong written communication

Verbal communication

CRM data quality

Multitasking

Customer-centric

Coachable and organized

Education

Bachelor’s degree preferred

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Inside Sales Specialist II

Location: Remote, US working to EST and CST Hours

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Inside Sales Specialist II

Location: Remote, US working to EST and CST Hours

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

The Inside Sales Specialist II is the primary point of contact for inbound inquiries across digital (web forms, web chat) and phone channels. This role focuses on speed, professionalism, and qualification accuracy to convert inbound interest into well-defined, sales‑ready opportunities. The Inside Sales Specialist II partners closely with Account Managers, Channel Partners and cross‑functional teams to ensure high‑quality lead handling, adherence to service level agreements, and a best‑in‑class customer experience. The role is foundational in developing strong commercial skills and serves as an entry point into broader sales, marketing, or commercial excellence career paths. This level may own some quoting within approved templates and commercial guardrails. The role does not own opportunities beyond qualification and handoff.

Responsibilities

• Inbound Lead Response & Qualification: Respond to inbound inquiries within SLAs, qualify leads, capture accurate customer information, gather quote requirements, and convert qualified leads into Opportunities with proper ownership and documentation.
• Nurture Follow‑Up & Customer Engagement: Conduct timely follow‑ups, answer clarification questions, share approved information and quotes, provide status updates, and maintain engagement until handoff.
• CRM Data Quality: Maintain accurate and complete CRM records, including lead and opportunity details, activity logs, quote documentation, customer responses, and next steps.
• Funnel & Pipeline Management: Track opportunity status, forecasts, close dates, and dispositions; deliver budgetary quotes and ensure opportunities are properly managed through the sales funnel.
• Transactional Opportunity Ownership: Own low‑complexity opportunities end‑to‑end when appropriate, including quoting, follow‑up, and closing within approved commercial thresholds.
• Collaboration & Escalation: Escalate complex technical, pricing, or product‑fit questions and collaborate with Sales, Technical, Inside Sales, Customer Service, and other support teams to resolve issues.
• Team & Marketing Partnership: Partner with the Inside Sales Manager on coaching and development, while sharing inbound trends and feedback with Sales and Marketing to improve lead quality and customer engagement.
• Continuous Improvement: Identify opportunities to improve templates, qualification questions, routing, standardization, messaging, and overall inbound sales processes.

Requirements

2+ years of experience in inside sales, sales development, customer support, or related roles

Core Competencies

• Strong written and verbal communication skills
• High attention to detail and accuracy in CRM usage
• Ability to multitask in a fast‑paced, high‑volume environment
• Customer‑centric mindset with strong problem‑solving skills
• Coachable, dependable, and organized

Preferences

Bachelor’s degree preferred (Business, Communications, Marketing, Engineering, or related field)

Travel & Work Arrangements/Requirements

• This position will be remote within the United States
• Minimal anticipated travel (team trainings/events)
• Must be able to work Eastern or Central time zone business hours

Pay Range

The total pay range for this role, not including incentive opportunities, is $55,000-$75,000. The pay range takes into account a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location. Hired applicant will be eligible to receive (discretionary/nondiscretionary) annual bonuses and incentive compensation.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment — as well as for our individual well‑being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

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