Inside Sales & Service Specialist - Impact & Growth

Ingersoll Rand; Menomonee Falls (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health care options

Dental & vision coverage

Wellness programs

Life insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Wisconsin is seeking an Inside Sales and Service Representative to support customers from one of our Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis). You will manage the complete sales cycle from inquiry to delivery, including quoting, order confirmation, pricing, and delivery coordination, while solving problems and maintaining strong customer relationships.

As you gain experience, you may assist the outside sales force with lead generation and market

Qualifications

• High school diploma or GED.
• 2+ years of experience in customer service-related role.
• 2+ years of experience using Microsoft Office.
• Experience with Salesforce is preferred.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Technical background

Excellent verbal and written

Customer service focus

Organizational skills

Education

High school diploma or GED

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand in Wisconsin is seeking an Inside Sales and Service Representative to support customers from one of our Customer Centers (Menomonee Falls, Aurora, Omaha, or Minneapolis). You will manage the complete sales cycle from inquiry to delivery, including quoting, order confirmation, pricing, and delivery coordination, while solving problems and maintaining strong customer relationships.

As you gain experience, you may assist the outside sales force with lead generation and market