Inside Sales & Service Specialist (Order-to-Delivery)

Ingersoll-Rand; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative to support the complete sales cycle across multiple centers in the US. The role covers inquiry handling, quoting, order processing, and coordination with the outside sales team.

Responsibilities include handling customer communications, managing inventory, and ensuring accurate paperwork. Travel within the US (5-10%) may be required.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a customer service-related role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance.
• Operate forklift within compliance as needed.
• Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Customer service focus

Verbal and written communication

Organizational skills

Education

High school diploma or GED

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative to support the complete sales cycle across multiple centers in the US. The role covers inquiry handling, quoting, order processing, and coordination with the outside sales team.

Responsibilities include handling customer communications, managing inventory, and ensuring accurate paperwork. Travel within the US (5-10%) may be required.