Inside Sales & Service Specialist - Complete Orders

Ingersoll Rand; Aurora (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative to join a customer center-based team in the US. The role covers the complete sales cycle from inquiry to delivery, including parts identification, quoting, order processing, and order status updates.

With 2+ years in customer service and proficient use of Microsoft Office, you will support the outside sales force and may engage in special projects requiring coordination with external parties.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a customer service role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels; receive stock and coordinate return of equipment as needed.
• Ensure the order process is complete and error-free.
• Manage outside purchases and product transportation expenses effectively and efficiently.
• Ensure environmental, health and safety compliance; operate forklift within compliance as needed.
• Ensure that all paperwork and purchase orders are maintained to respond to customer inquiries timely.
• Prepare all sales and activity reports, presentations, studies and research as requested.
• Mentor peers and share best practices with those less experienced as needed.

Skills

Customer service experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative to join a customer center-based team in the US. The role covers the complete sales cycle from inquiry to delivery, including parts identification, quoting, order processing, and order status updates.

With 2+ years in customer service and proficient use of Microsoft Office, you will support the outside sales force and may engage in special projects requiring coordination with external parties.