Inside Sales & Service Pro: Drive Customer Impact

Ingersoll Rand; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Ingersoll Rand is seeking an Inside Sales and Service Representative to support customers in the Minneapolis area, handling inquiries from order to delivery. The role includes pricing, order processing, and coordination with outside sales staff to drive customer satisfaction.

Ideal candidates will have 2+ years in customer service, strong Microsoft Office skills, and familiarity with Salesforce. This on-site position offers growth opportunities and travel within the US as needed.

Qualifications

• High school diploma or GED is required.
• 2+ years of experience in a customer service-related role.
• 2+ years of experience using Microsoft Office applications.

Responsibilities

• Act as key customer contact to provide information on complete sales cycle from order acceptance through delivery.
• Accurately enter, manage and balance sales and service agreements.
• Follow up with customers and outside sales team to provide order status updates.
• Manage inventory to stocking levels and coordinate equipment returns as needed.
• Ensure the order process is complete and error-free.
• Travel occasionally within the US (5-10%) for meetings and training.

Skills

Customer service

Communication

Sales support

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand is seeking an Inside Sales and Service Representative to support customers in the Minneapolis area, handling inquiries from order to delivery. The role includes pricing, order processing, and coordination with outside sales staff to drive customer satisfaction.

Ideal candidates will have 2+ years in customer service, strong Microsoft Office skills, and familiarity with Salesforce. This on-site position offers growth opportunities and travel within the US as needed.