Remote Inbound Support Specialist (BYOD)

Remote Jobs; Indianapolis (IN); À distance; USD 17 000 - 24 000; Plein temps

Résumé du poste

Five Star Solutions is seeking individuals to assist customers by answering inbound calls about goods and services with a professional, helpful attitude. This BYOD remote role supports clients nationwide. The position pays $15 per hour, with a $1 shift differential for nights and weekends.

Shifts run 8:00am–10:00pm EST, Mon-Fri with every other weekend, plus paid training. Applicants must be 18+, have basic computer skills, and be able to work independently; a state and federal background check

Qualifications

• 3-6 months customer service or support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills with active listening
• Must be 18 years of age
• Background check may be required by state and federal laws

Responsabilités

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Connaissances

Phone communication

Active listening

Customer service

Independent worker

Basic computer skills

Description du poste

Five Star Solutions is seeking individuals to assist customers by answering inbound calls about goods and services with a professional, helpful attitude. This BYOD remote role supports clients nationwide. The position pays $15 per hour, with a $1 shift differential for nights and weekends.

Shifts run 8:00am–10:00pm EST, Mon-Fri with every other weekend, plus paid training. Applicants must be 18+, have basic computer skills, and be able to work independently; a state and federal background check