Remote Inbound Customer Care Specialist (BYOD)

Five Star Solutions; Indianapolis (IN); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking agents who enjoy helping others and can handle inbound customer calls about goods and services with a friendly, professional attitude. This BYOD, work-at-home position serves various states including Indiana, with shifts 8:00am-10:00pm EST; training provided; 20-40 hours per week; $15 per hour plus $1 night/weekend differential.

Applicants must be 18+, pass background checks, have basic computer skills and reliable internet.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service

Call center experience

Basic computer skills

Verbal communication

Active listening

18+ years old

Job description

Five Star Solutions is seeking agents who enjoy helping others and can handle inbound customer calls about goods and services with a friendly, professional attitude. This BYOD, work-at-home position serves various states including Indiana, with shifts 8:00am-10:00pm EST; training provided; 20-40 hours per week; $15 per hour plus $1 night/weekend differential.

Applicants must be 18+, pass background checks, have basic computer skills and reliable internet.