Remote Inbound Support Specialist

Five Star Solutions; Cleveland (TN); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking customer service professionals to answer inbound calls from clients about goods and services. This BYOD, work-at-home role is open to residents in multiple US states, including Tennessee, with standard 8:00am–10:00pm EST shifts and paid training.

You will follow scripts, identify customer needs, and provide solutions while maintaining a professional, positive attitude. A background check is required; 18+ and basic computer skills are expected.

Qualifications

• 3–6 months customer service or customer support experience preferred
• 3–6 months call center or office background experience a plus
• Basic computer skills
• Must be 18 years of age
• A background check required by state and federal laws

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Phone communication

Active listening

Basic computer skills

Independent worker

Job description

Five Star Solutions is seeking customer service professionals to answer inbound calls from clients about goods and services. This BYOD, work-at-home role is open to residents in multiple US states, including Tennessee, with standard 8:00am–10:00pm EST shifts and paid training.

You will follow scripts, identify customer needs, and provide solutions while maintaining a professional, positive attitude. A background check is required; 18+ and basic computer skills are expected.