Remote Inbound Customer Support Specialist

Talentify; Erie (Erie County); Remote; USD 19,000 - 21,000; Full time

Job summary

Five Star Solutions is seeking individuals to assist customers by answering inbound calls about goods and services for clients of Five Star Call Centers. You will maintain a helpful, professional attitude and provide high-quality service from a home-based setup.

This BYOD role is remote and open to residents of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina,

Qualifications

• 3–6 months customer service or call center experience preferred
• Basic computer skills required
• Must be 18 years of age
• A background check applicable with state and federal laws will be required
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service exp

Call center exp

Basic computer skills

Quick learner

Phone & communication

Age 18+

Background check

Job description

Five Star Solutions is seeking individuals to assist customers by answering inbound calls about goods and services for clients of Five Star Call Centers. You will maintain a helpful, professional attitude and provide high-quality service from a home-based setup.

This BYOD role is remote and open to residents of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina,