Remote BYOD Customer Support Specialist (Inbound & Upsell)

Five Star Solutions; Gulfport (MS); Remote; USD 17,000 - 24,000; Full time

Job summary

Five Star Solutions is seeking dedicated individuals to work from home handling inbound calls about goods and services. You will follow scripts, identify needs, and provide solutions with a professional demeanor.

The role requires BYOD workspace, reliable internet, and a dedicated home office. Training is paid, and shifts run 7:00am–9:00pm CST with the possibility of full-time or part-time hours across weekdays and some weekends.

Qualifications

• 3-6 months customer service or customer support experience preferred
• 3-6 months call center or office background experience a plus
• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• A background check applicable with state and federal laws will be required

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Skills

Customer service experience

Call center background

Basic computer skills

Quick learner

Strong phone and verbal communication

Active listening

18 years of age

Job description

Five Star Solutions is seeking dedicated individuals to work from home handling inbound calls about goods and services. You will follow scripts, identify needs, and provide solutions with a professional demeanor.

The role requires BYOD workspace, reliable internet, and a dedicated home office. Training is paid, and shifts run 7:00am–9:00pm CST with the possibility of full-time or part-time hours across weekdays and some weekends.