Remote Inbound Customer Service Specialist

OpenKrill; United States; Remote; USD 17,000 - 21,000; Part time

Job summary

Five Star Solutions is seeking friendly customer service agents to handle inbound calls from clients'' customers about goods and services, using scripts and high-quality service. This BYOD, work-at-home role requires reliable internet and a dedicated workspace within the United States.

Applicants should have 3–6 months of customer service experience, strong communication skills, and the ability to work independently in a remote setting.

Qualifications

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsibilities

• Manage large amounts of inbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Skills

Strong communication

Customer service

Call center experience

Basic computer skills

Independent learner

18+ years old

Job description

Five Star Solutions is seeking friendly customer service agents to handle inbound calls from clients'' customers about goods and services, using scripts and high-quality service. This BYOD, work-at-home role requires reliable internet and a dedicated workspace within the United States.

Applicants should have 3–6 months of customer service experience, strong communication skills, and the ability to work independently in a remote setting.