Remote Inbound Sales & Retention Specialist

Cable ONE; Iowa Center (IA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) - company match

Group Legal plan with Identity Theft

Tuition reimbursement

Internet/cable subsidy

Community support donations

Recognition & awards programs

Advancement opportunities

Collaborative work environment

Job summary

Cable One, Sparklight brand, is expanding its team of Business Inbound Sales Representatives - Interim Work From Home. You will handle inbound calls, help customers add or retain services, and work toward sales goals while delivering a helpful, personal experience.

The role emphasizes empathy, problem-solving, and persistence, with focus on meeting monthly metrics and maintaining strong call quality. Remote work options are available; ideal candidates have customer service experience and a high

Qualifications

• Six months of customer service experience required; call center experience is a plus.
• Proactive and persistent; able to close sales after initial contact.
• Outgoing, able to direct conversations and build rapport.
• Strong listening and problem-solving skills with empathy.
• Keep pace with product improvements and adapt to change.
• Reliable attendance and basic computer/order-entry skills.

Responsibilities

• Answer inbound calls from customers to remove or disconnect and strive to retain services.
• Build rapport with customers through empathetic listening.
• Identify issues and offer resolutions to close sales.
• Meet monthly metrics and maintain high call quality.
• Input orders accurately using multiple order entry programs.
• Stay informed about competitors’ offers to present beneficial deals.

Skills

Customer service

Call center

Sales closing

Empathy listening

Persuasive communication

Resilience

Education

High school diploma or GED

Associate degree

Job description

Cable One, Sparklight brand, is expanding its team of Business Inbound Sales Representatives - Interim Work From Home. You will handle inbound calls, help customers add or retain services, and work toward sales goals while delivering a helpful, personal experience.

The role emphasizes empathy, problem-solving, and persistence, with focus on meeting monthly metrics and maintaining strong call quality. Remote work options are available; ideal candidates have customer service experience and a high