Remote Inbound Sales Rep – Retain & Upsell Cable Customers

Cable ONE; South Dakota; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

Cable One's Sparklight brand is expanding its team of Business Inbound Sales Representatives for interim work-from-home roles. You will handle inbound calls from existing customers, retain services, and cross-sell where appropriate.

Remote work is available for the right candidate, with Phoenix, AZ as a potential area. Ideal candidates have customer service experience, a proactive sales mindset, and strong communication skills.

Qualifications

• Six months of customer service experience is preferred.
• Ability to handle inbound calls and retain customers.
• Strong communication and persuasive skills.
• Comfort with meeting monthly metrics and targets.

Responsibilities

• Answer inbound calls from current customers and assist with service changes or disconnects to retain business.
• Build rapport with customers through empathetic listening.
• Identify issues and propose effective, win-win solutions.
• Meet monthly metrics and maintain high call quality.
• Accurately input orders using multiple entry systems.

Skills

Customer service

Sales oriented

Active listening

Empathy in communication

Problem solving

Education

High school diploma or GED

Associate degree preferred

Tools

CRM software

Order entry systems

Job description

Cable One's Sparklight brand is expanding its team of Business Inbound Sales Representatives for interim work-from-home roles. You will handle inbound calls from existing customers, retain services, and cross-sell where appropriate.

Remote work is available for the right candidate, with Phoenix, AZ as a potential area. Ideal candidates have customer service experience, a proactive sales mindset, and strong communication skills.