Remote Inbound Sales Pro: Upsell & Support

MCI; Albuquerque (NM); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking an Inbound Sales Representative in Albuquerque, New Mexico. The role focuses on handling inbound calls, upselling products, and providing information on services. Candidates should possess excellent communication skills and have a high school diploma.

This position offers various benefits including health coverage, retirement savings, and opportunities for career growth. MCI fosters a diverse and inclusive workplace where employee contributions are valued.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer orders in appropriate systems.

Skills

Organizational skills

Communication skills

Customer service orientation

Problem-solving skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking an Inbound Sales Representative in Albuquerque, New Mexico. The role focuses on handling inbound calls, upselling products, and providing information on services. Candidates should possess excellent communication skills and have a high school diploma.

This position offers various benefits including health coverage, retirement savings, and opportunities for career growth. MCI fosters a diverse and inclusive workplace where employee contributions are valued.